1. Policy Statement
Woodfelder Tree Care Limited is committed to protecting the privacy and personal data of our clients, employees, suppliers, and other individuals we interact with. We process personal data responsibly, lawfully, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy explains how we collect, use, store, and protect personal data.
2. Data Controller
Woodfelder Tree Care Limited is the data controller for the personal data we process.
Company Name: Woodfelder Tree Care Limited
Business Activity: Arboricultural and tree surgery services
Contact Email: leo@woodfeldertreecare.co.uk
Telephone: 0161 327 3011
Website: https://woodfeldertreecare.co.uk
3. Personal Data We Collect
We may collect and process the following types of personal data:
Names, addresses, email addresses, and telephone numbers
Property and site addresses
Enquiry and quotation details
Contract and invoicing information
Photographs of work sites (excluding identifiable individuals where possible)
Employee and subcontractor details (where applicable)
Correspondence and communications
4. How We Collect Personal Data
Personal data may be collected through:
Website enquiry forms
Telephone calls and emails
Site visits and quotations
Contracts and service agreements
Employment or subcontractor arrangements
5. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
Contractual necessity – to provide quotations and deliver services
Legal obligation – for tax, employment, and health & safety compliance
Legitimate interests – to manage our business and communicate with clients
Consent – where required, such as for marketing communications
6. How We Use Personal Data
We use personal data to:
Respond to enquiries and provide quotations
Deliver arboricultural services
Manage contracts, invoicing, and payments
Communicate with clients and suppliers
Meet legal and regulatory requirements
Improve our services and operations
7. Data Sharing
We do not sell personal data.
We may share personal data only where necessary, including with:
Accountants and professional advisers
Insurers and brokers
Regulatory or enforcement authorities where legally required
Trusted subcontractors where relevant to service delivery
All third parties are required to handle data securely and lawfully.
8. Data Storage and Security
We take appropriate technical and organisational measures to protect personal data, including:
Secure digital systems and password protection
Limited access to personal data on a need-to-know basis
Secure storage of physical records
Regular review of data handling practices
9. Data Retention
Personal data is retained only for as long as necessary to fulfil its purpose, including legal, accounting, or contractual requirements. Data is securely deleted or destroyed when no longer required.
10. Individual Rights
Under UK GDPR, individuals have the right to:
Access their personal data
Request correction of inaccurate data
Request deletion of data (where applicable)
Restrict or object to processing
Request data portability
Withdraw consent at any time (where consent applies)
Requests should be made using the contact details above.
11. Cookies and Website Use
Our website may use cookies to improve functionality and user experience. Users can control cookie settings through their browser. Further details can be provided on request or via a separate Cookie Policy if required.
12. Complaints
If you have concerns about how we handle personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
ICO Website: www.ico.org.uk
13. Review
This Privacy Policy will be reviewed annually or sooner if required to reflect changes in legislation or business practices.